The deductible is the amount you have agreed to pay out-of-pocket for healthcare services before your insurance company will begin to pay as well. This amount varies depending on your individual plan. You are to pay this amount to your provider directly at the time of service or at the time your Explanation of Benefits (EOB) comes back to the office showing the claim has been processed. Please CHECK YOUR BENEFITS before you come in. If you have trouble with this, please contact Teresa Wright in our billing office and she will assist you.